22nd December 2017 by

Posted in Brand, News

FBM Holidays awarded Feefo Gold Trusted Service…

Holiday lettings company receives an independent seal of excellence

FBM Holidays has won a Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, rated by real customers.

Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine ratings and reviews. A badge of honour, this accreditation remains unique as all the awards are based purely on the interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based on performance.

FBM Holidays met the criteria for collecting at least 50 reviews between January 1st, 2016 and December 31st, 2016, and achieved a Feefo service rating of between 4.5 and 5.0.

Carol Kaye, FBM Holidays Customer Service Manager commented: “It’s great to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement and it’s also a lovely accolade for our staff to be able to lay claim to. We’ve continued our tradition of working hard to ensure our customers receive the best service possible and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2016 and 2017. We’re looking forward to another successful year ahead.”

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first.,” said Andrew Mabbutt, CEO at Feefo. “We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence and make better decisions.”

Feefo is a ratings, reviews, and customer analytics platform. They collect genuine, purchase-verified reviews on behalf of over 3,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; and therefore believe this is the best way to combat the rising issue of fake reviews. In gaining this reward, FBM Holidays have ensured that they are maintaining high and honest standards by giving customers a platform from which they can speak freely.

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