Trusted Service is awarded only to those businesses that meet the high standard
February 2018, FBM Holidays has won the 2018 Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
FBM Holidays met the criteria of collecting a high number of reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.
Carol Kaye, Customer Services Manager at FBM Holidays commented: “It’s a real honour and a great achievement to receive this award from Feefo for a second year in a row. To be recognised for delivering exceptional experiences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering in 2017. We’re looking forward to another successful year ahead.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation.’
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.
FBM Holidays have been letting holiday cottages in Pembrokeshire, West Wales for over 100 years. Now offering over 300-holiday homes, ranging from coastal holiday cottages to pet-friendly apartments. You’ll be sure to find the perfect cottage for your time in Pembrokeshire. For more information please visit: www.fbmholidays.co.uk