Update 1st April
Our team is experiencing some technical issues today. Please be patient. If you have emailed us and are awaiting response, we will contact you as quickly as we can.
Update 25th March
We are working hard to answer all your queries as quickly as possible. We are experiencing some technical issues this morning and there may be some delay in answering emails. We are working to resolve this today. Please bear with us, we really appreciate your understanding and patience at the moment.
Update 24th March
We understand you may have questions about the Coronavirus (COVID-19) and what it means for any upcoming holiday plans.
Please make yourself aware of the current official health and government information and advice:
Please note this information is subject to change.
Can I move my break?
We don’t want you to miss out on your break and will do all we can to transfer your booking to a later date, either at the same property if possible, or to one that is equally suitable.
What if my new break is cheaper or more expensive?
If your new break is cheaper – we will refund the value of the difference. If the new break is more expensive, we will advise of the additional charge at the time of transferring the booking.
Can I cancel my break?
We don’t want you to lose your break, and we will try and help transfer your break to a later date. If this is not possible for you, we can cancel for you.
Will I get a refund if I cancel my break?
In the event of Coronavirus, i.e.:
As of 18 March 2020, our cancellation policy is that visitors who book a break that takes place and completes by 30 April 2020, will have these options:
After this date, we will be reviewing transfer and refund policy. Please check on our website or contact our customer services team for information.
For all other circumstances, please refer to FBM Holidays Terms and Conditions.
What happens to my break if I need to self-isolate?
If you are in your own home when told to self-isolate, this means you need to stay where you are and not travel. You need to contact our customer service team and we will do all we can to try and help transfer your break to a later date. If this is not possible for you we can cancel your booking.
What happens if I need to self-isolate on holiday?
In accordance with Visit Wales advice, we recommend you do not visit Wales until it is safe to do so. We look forward to welcoming you back when it is safe to travel and our helpful team will do all we can to help you with your future holiday plans.
We recommend you continue monitoring all government and Public Health Wales guidance. If you feel ill or find you have Coronavirus, you need to call our customer service team as soon as possible. Most visitors will want to return home and it is recommended you self isolate at your home in case you need to isolate for a more prolonged period of time.
What happens if there is an enforced lockdown or travel bans?
24 March 2020 update: all holidays booked up to 18 April 2020 are having to be transferred to dates later in the year, or to 2021, or cancelled. The UK government will advise if this period is likely to extend or end nearer that time.
If you are on holiday with us already: You need to contact our customer service team by email: [email protected]
Can I speak to somebody about my concerns?
As you may imagine, this is a very busy time as UK government guidelines and travel advice is changing regularly. You can email our customer service team, who will do all they can to address concerns and queries. We do ask please for your patience at busy times, we will answer your email you as quickly as we can.
Email: [email protected]