View our latest Coronavirus updates.

Coronavirus Updates

Coronavirus (COVID-19) Information

 

Update 19 October 2020 – Wales Covid19 Circuit Break Lockdown

First Minister for Wales, Mark Drakeford, has announced a full circuit break lockdown for Wales, commencing from 18:00 hours on Friday 23 October 2020 and ending on Monday morning (00.01 hours) 9 November 2020.

Information from Wales Government here: https://gov.wales/coronavirus-circuit-break-frequently-asked-questions

Unfortunately this will affect customers who have bookings with FBM Holidays over the next few weeks:

We understand you will be disappointed not to be able to take your holiday exactly as planned, but where we can transfer your dates we will do our very best to help.

If you have any queries, please email us: [email protected]

Please do not call us if your holiday is affected by the above dates – we are in the process of contacting all our customers with bookings in the next three weeks.

Thank you

 

FAQ’s

 

 


 

Update 15 October 2020 – Covid19 situation.

We are currently experiencing extremely high call volumes. So that we can assist customers effectively and efficiently, we are prioritising customers with imminent bookings. Please help us by NOT getting in touch unless your booking is in the next 14 days (unless we advise differently).

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply. If you are not sure of the situation where you live, please click on Postcode checker: look up an area’s Local COVID Alert Level for up to date information.

Please note that the information below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

England

Very High Local COVID Alert Level – if your booking is in the next 2 weeks and you live in a “Very High” alert area, you can transfer your booking or cancel. We will contact customers who we believe are affected with these options.

High Local COVID Alert Level – if your booking is in the next 2 weeks and you live in an area with a “High” alert level, you can transfer your booking or cancel. We will contact customers who we believe are affected with these options.

Medium Local COVID Alert Level – if you live in an area with a “Medium” alert level, and making use of your booking would be in breach of government regulations (including the ‘Rule of Six’) (which you can read here), you can contact us to discuss your options. We are emailing customers we believe are affected by the ‘Rule of Six’ with bookings up until 31 December 2020.

Wales

Scotland

Customer options

You do not need to do anything and the options above are not available to you if your booking can go ahead in compliance with the applicable government regulations. In this case, if you choose to cancel your booking, normal cancellation charges will apply.

You should not be making use of your booking if doing so would be in breach of the COVID-19 regulations applicable to your booking. If you think your booking cannot go ahead in compliance with applicable government regulations, you have not received an email from us and your booking is departing within the next 14 days, please contact us at [email protected].

Please check your emails (including your junk/spam inbox) before getting in touch as we may have already contacted you with the options available. There is currently no end date to these government imposed measures. The above options are currently only available if your booking is due to take place in the timeframes listed. If your booking is beyond those dates, it is too early to tell what restrictions will be in place at the time of your booking but should measures still be in place closer to the time of your booking, these options will be available to you then.

 


 

Update 14 October 2020

 

The Welsh First Minister announces a ban on anyone living in areas with a high prevalence of COVID-19 in England, Scotland and Northern Ireland from entering Wales.

First Minister for Wales, Mark Drakeford said he was introducing the measure – which will apply to Tier 2 (High Risk) and Tier 3 (Very High Risk) areas of England.

It is set to come into force at 18.00 hours on Friday 16 October 2020.

Anyone from Tier 2 or Tier 3 areas with FBM Holidays bookings in the next two weeks will unfortunately need to transfer their holiday to a later date or cancel.

We await further updates from Wales Government as to how long this ban is likely to last, but we ask all customers to please check for updates on www.gov.wales and for UK Governnent updates on the links we posted earlier today below.

 


 

Update 14 October 2020

FBM Holidays is receiving a high volume of enquiries from customers asking if it’s safe to travel to Pembrokeshire for holidays booked to take place in the next few weeks.

Pembrokeshire is not currently under lockdown restrictions but do please check on www.gov.wales for all covid19 guidance that applies in Wales.

If you are not sure what the situation is in the area you live, you can do a postcode check by clicking on the link below and inputting your own postcode. This will give you information on restrictions and whether you can travel in or out of your area.

If you live in Wales, Scotland or Northern Ireland, please click on the link on the same page for those areas.

1. Postcode checker: look up an area’s Local COVID Alert Level
2. Areas with local restrictions in place
3. New Local COVID Alert Levels: what you need to know
4. Full list of Local COVID Alert Levels by area

If you have a holiday booked with FBM Holidays that is due to take place in the next two weeks, and you live in an area that’s under local lockdown or is listed as ‘Very High’ on the new UK Government’s 3-tier alert system, your booking will need to be transferred to a later date or cancelled.

If your booking is due to take place more than two weeks from now, in November or December, please continue to check updates.

 


 

Update 30 September 2020

Wales Government has announced further lockdowns in Wales from Thursday 1 October from 18.00 hrs BST. These areas are Conwy, Denbighshire, Flintshire and Wrexham.

Any customers with bookings due to take place in the next couple of weeks, who reside in any of the Wales lockdown areas must check with Wales Government lockdown restriction procedures. www.gov.wales

You will unfortunately need to either transfer your holiday to a later date or cancel.

 


 

Update 28 September 2020

Wales Government has announced three more areas of Wales to go into lockdown from 18.00hrs BST this evening. Neath Port Talbot, Torfaen and Vale of Glamorgan.

Anyone residing in one of these areas who has FBM Holidays bookings in the next two weeks will unfortunately need to transfer their holiday to a later date or cancel.

The situation will be reviewed in two weeks’ time.

 


 

Update 25 September 2020

Wales Government announces three more areas of Wales to go into lockdown this weekend.

On Saturday 26 September, Llanelli will be in lockdown from 18.00 hrs BST.

On Sunday 27 September, Cardiff and Swansea will be in lockdown from 18.00 hrs BST.

Customers with FBM Holidays bookings due to take place within the next 2 to 3 weeks, who live in any of the above lockdown areas, or in any of the existing lockdown areas, will need to have their bookings transferred to a later date, or have their booking cancelled.

Please check with gov.wales for the latest information on Covid19 restrictions.

 


 

Update 24 September 2020

We are experiencing a very high volume of queries about the changing Covid19 situation again and how this might affect customers with bookings who reside in areas that are currently in lockdown or areas that are being monitored by UK government.

Because of this, it is taking longer for us to respond to phone calls and emails. Please allow up to a week for response, particularly if your query is about future bookings, rather than  due to take place within the next 2 weeks. We are dealing with queries on a priority basis – this means any bookings for this and next week will be responded to first.

We thank you for your patience and understanding.

 


 

Update 21 September 2020

Wales Government has announced that four more counties in Wales will go into lockdown from 18.00 hrs on Tuesday 22 September 2020.

Merthyr Tydfil, Bridgend, Blaenau Gwent and Newport will have the same restrictions as Rhondda Cynon Taff. Caerphilly remains under lockdown.

Any customers with bookings due to take place in the next 2-3 weeks must please check with Wales lockdown restriction procedures. www.gov.wales

If you reside in one of the lockdown areas you will need to transfer your holiday to a later date or cancel.

If your booking is beyond the next 2-3 weeks, please await further government review and guidance.

 


 

Update 16 September 2020

Wales Government has announced today (Wednesday) a second lockdown in Wales from 6pm Thursday 17 September 2020. This is for Rhondda Cynon Taff. There will be a review on the situation by Wales Government in two weeks’ time on this.

Any customers with bookings due to take place in the next couple of weeks, must check with Wales Government lockdown restriction procedures. www.gov.wales

If you reside in the lockdown area you will need to either transfer your holiday to a later date or cancel.

If your booking is beyond the next two weeks, please await the government review in two weeks’ time.

Caerphilly County remains still under local lockdown.

 


 

Update 10 September 2020

FBM Holidays Cancellation Policy – in light of new Covid19 UK and Wales restrictions.

In light of current and emerging Covid 19 lockdown restrictions in England and Wales, FBM Holidays is having to revise its cancellation policy, with immediate effect.

Where there is now EITHER a restriction affecting the destination property; OR there is a restriction in the area where the party comes from, or on party makeup/members, the following cancellation policy will apply:

Transfer of booking:
Any bookings affected by either of the above can be transferred to a later date in 2020 or to 2021. If the booking is moved to later in 2020 or 2021, and there is an increase in price, the customer will need to pay the difference.

Cancellation of booking:
If the booking has to be cancelled because the party cannot transfer to a later date in 2020 or to 2021, then a refund will be given, less a cancellation charge of £50.

 


 

Update 10 September 2020

Latest Guidance from Pembrokeshire County Council on Covid19.

Following a number of Covid19 cases that have been investigated up by the Track, Trace, Protect Team within the County, and the local lockdown restrictions imposed to control Caerphilly County outbreak (and other high incidence areas), Pembrokeshire County Council is now emphasising that self-catering accommodation should not be occupied by persons who don’t form part of a single/extended household.

Visitors from areas with higher incidence of coronavirus

Following a sharp increase in coronavirus (COVID-19) cases in Caerphilly County, new restrictions have been introduced to reduce the spread of the virus and protect public health for people living in the area.

The restrictions came into force at 6pm on 8 September 2020 and will be kept under review. A full list of Frequently Asked Questions is now available.

There is Welsh Government guidance available for businesses on taking all reasonable measures to minimise risk to exposure of Coronavirus and this includes detail relating to visitors to accommodation. It states:

“Premises that are in a position to do so may wish to consider their approach to accepting guests from areas/regions where incidence is higher. Many types of premises, such as hotels and other accommodation providers, will have discretion to refuse admission to people, and are likely to have advance information on the home address of upcoming visitors.

Any legal obligations with regard to individuals residing in areas of higher incidence will be on those individuals. For example, where restrictions on making overnight stays are placed into law for residents within a certain area, it will be those residents who will be responsible for abiding by the law. There will be no legal obligation for accommodation providers outside an area where travel restrictions are in place to check whether guests are resident within that area, or to enforce the law by turning people from that area away. They should not, however, knowingly accommodate people who are acting in breach of the law.

We encourage all accommodation providers to consider their approach towards guests who may come from areas experiencing lockdown restrictions or other areas of high incidence. Accommodation providers may wish to communicate to all customers with existing bookings, reminding them of the law and giving them a chance to cancel or postpone their bookings.

All managers of premises are recommended to consider what their approach will be. It is also recommended that the approach allows individuals a right to discuss their particular circumstances before a final decision is taken to refuse admission”.

Accommodation let to persons not forming part of a single/extended household

Self-catering accommodation was permitted to open from 11th July but should only be let to members of the same or extended household.

From 22 August, up to four households have been allowed to join together in an extended household. In effect the people in all the households become part of a single household and enjoy the same legal freedoms a household has – they are able to meet indoors and have physical contact. They can also stay in each other’s homes.

The key rules are that:

The guidance states that all of these rules are matters of law, and if individuals enter into an extended household which does not comply with these rules, or by acting as if they are in an extended household where they are not, they are at risk of committing a criminal offence.

As there is an expectation on those letting accommodation that it is only let to members of the same or extended household, then they should not, knowingly accommodate people who are acting in breach of the law.

Accommodation providers should make it clear at booking and in all pre-stay communications that accommodation can only be occupied by a single or extended household, with explanation of what it means to be part of an extended household.

Additional steps to support that only extended households utilise the accommodation could also include:

 


 

Update 9 September 2020

 

As of 6pm Tuesday 8 September, Caerphilly County has been put on lockdown for the foreseeable future. Information on this is set out on https://gov.wales/caerphilly-county-coronavirus-lockdown. Anyone living in the Caerphilly County area should check the lockdown guidance on gov.Wales.

Any Caerphilly County residents who have holiday bookings with FBM Holidays in Pembrokeshire in September and October 2020- and possibly beyond –  will need to contact FBM Holidays to transfer their holiday to a later date or will need to cancel.

 


 

Update 3 August – FBM Holidays Policy for Covid 19

From 11 July holiday self-catering properties were allowed to be open to 2 households, but no more than this. This situation has not yet changed.

We ask all customers and guests to be aware that there may be local restrictions where visitors live preventing them taking a holiday, similar to overseas visitors being restricted by air travel or their government restrictions. There may be the case where two households may have a booking, but one is in a restricted area; or, a member of a party may be self-isolating.

If the property you have booked cannot be let due to Covid19 restrictions on the property, or lies within a restricted region, then we give a full refund and cancel the booking if it affects the whole party. Alternatively you may move the booking to a later date, and provided it is a like for like booking, there is usually nothing extra to pay. Please note however, that we will not take re-bookings where the party is made up from more than two households because the current restriction on multiple households looks likely to be long lasting.

If however, the Government restrictions are on some members of the party only, i.e. if one of the households or member (s) of the party reside in an area under lock-down, or are isolating and cannot travel, then a refund will not be made if the booking is cancelled. Under these circumstances, the cancellation is a matter for the party’s travel insurance. Please, before making a holiday booking, check restrictions in your area where you live and nationally and check your travel insurance.

For those members of the party not subject to Covid19 restrictions, they can proceed with the booking, and it may be possible to arrange a discount in order to price the property in line with a smaller one, sized for fewer numbers. This is subject to circumstances, and you will need to contact us to see if this is available.

If it appears likely that you will need to cancel, please notify us as soon as possible, and we will try to re-sell the dates booked. If successful, we will issue a full refund, less any costs incurred in re-booking.

Thank you

 


 

Update 15 July – We’re handling an extremely high volume of phone calls and we apologise if you are having trouble getting through to us.

If you have a query about a booking that is taking place this weekend or next weekend, there are two options:

1. Please email [email protected] and in the heading of your email, please put your name, booking reference number and date of arrival. That way we can prioritise responding to you. If you are due to arrive within the next 7 days, we will contact you first. If arriving between 7 – 14 days’ time, you will be next.

2. If you prefer to call us about your booking, and you are arriving this weekend, or in 7 -14 days, please call 01834 844565 and leave a message, clearly stating your name, telephone number, booking reference number and arrival date. We will contact you in priority order.

If you want to make a booking for a property in 2020 or 2021 – please do this via our website – it’s very easy to check availability of properties and to make a booking yourself.

For all other queries and particularly, if you are enquiring about dates later in the year or 2021, please email [email protected].

Thank you for your patience and we will respond to you as quickly as we can.

 


 

Update 14 July 2020. FBM Holidays – Guest arrival and departure times at properties

If you’re booking a holiday with us, you’ll receive guest arrivals instructions that state an arrivals time of no earlier than 17.00 hours. This applies to all our self-catering properties.

We are following Wales Tourism Alliance and Visit Wales Covid-19 guidance on cleaning and preparation of our properties. This means allowing extra time between departures and arrivals on changeover day for thorough cleaning, disinfecting, airing and drying time.

It’s very important that you do not arrive at the property before 17.00 hours, nor try and access, inside or outside, to leave luggage – you will not be able to do this.

Equally important is to note departure time at the end of your holiday. This is now 09.00 hours. Please ensure you are fully aware of the arrivals and departure times and follow the instructions. These measures are in place for the safety of our guests and cleaners.

We also politely ask that you respectfully follow all the latest Welsh Government Covid-19 information and advice while you safely enjoy your holiday in Pembrokeshire.

 


 

Update 3 July 2020. Self-catering holidays to start up from 11 July 2020

The latest announcement from Wales Government on 2 July states that self-catering holidays in Wales can start up again from Saturday 11 July 2020

Wales Government’s announcement on 19 June advised the date would be Monday 13 July. Since then we have had to transfer or cancel bookings before 13 July or advise customers they can take their holidays on a pro rata basis, where these were due to start just before 13 July. In that case, for a booking commencing on Saturday 11 July for a week, for example, we would advise the customer they could arrive on Monday 13 July for 5 nights and receive a refund for the two nights they cannot take.

Wales Government is not going to enforce 11 July as a start date where bookings have already had to be changed, and some of our owners have advised their properties will not be available until 13 July anyway, because of the lateness of yesterday’s decision by government.

The FBM Holidays team is dealing with an extremely high volume of bookings, queries, transfers etc – in priority order. If you are due to arrive next week your query will be dealt with first, and queries for subsequent weeks again in priority order.

We ask please that you do not call us unless it is to make a booking only. For all other queries, please email [email protected]

 


 

Update 19 June 2020. Self-catering holidays to start up from 13 July 2020

The latest announcement from Wales Government today states that self-catering holidays in Wales can start up again from Monday 13 July 2020.

We will be delighted to welcome visitors back to Pembrokeshire from that date.

Customers with bookings for self-catering accommodation between now and that date will have the following options:

If the booking is due to commence before 13 July, it can be transferred to a later date this year or to 2021. This is within the current Covid-19 restriction period and customers will be transferred free of charge or refunded in full.

If the booking is due to commence on 10, 11 or 12 July 2020, customers will be advised they cannot arrive on these dates, but can arrive on Monday 13 July 2020 for a shortened break at a pro rata price, which will be advised by our customer service team. If this is not practical, the booking can be transferred to a later date, as above.

Following today’s announcement, our customer service team is dealing with a very high volume of transfers.

If you are a customer with a booking for the above dates, WE RESPECTFULLY ASK YOU DO NOT CALL US. We will be in touch with you as soon as we can regarding your booking. If you need to contact us, please email [email protected]

 


 

Update 9 June 2020

IRONMAN WALES 2020 – CANCELLED

It’s been announced today that Ironman Wales 2020 originally scheduled for 6 September 2020, has now been cancelled.

It will now take place on 12 September 2021.

Customers who have booked self-catering accommodation with FBM Holidays for the September 2020 Ironman weekend can still enjoy their visit to Pembrokeshire at that time.

However, If you have a query about your booking that weekend, we ask please that you do not phone us, but email us: [email protected]

Our customer service team is exceptionally busy at the moment and a response may take up to three weeks. Thank you!

 


 

Update 1 June 2020

Following Wales Government update on Friday. No further information has yet been given on when holiday accommodation will open up in Wales.
UK Government’s ambition to open up hospitality (food service providers, pubs and accommodation) no earlier than 4 July 2020 still stands as per our update on 14 May.

We are in the process of updating cleaning guidance for properties – and will be communicating this to our owners and customers shortly.

Once bookings commence again and customers are able to take their short breaks and holidays, we will have a temporary later check in time of 5pm, to allow more time for cleaning, airing and drying of areas that have to be disinfected. That time will be relaxed back to normal check in time at a later date.

 


 

Update 14 May 2020

Following the UK Government’s COVID-19 Recovery Strategy advice issued this week, which states that hospitality (food service providers, pubs and accommodation) is not likely to be opened up before 4 July 2020, we are now having to transfer all FBM Holidays bookings up to a completion date of 4 July 2020 to later dates in the year, or to 2021

Booking transfers will be made on a like for like basis where possible. In the majority of cases, we expect that the difference in holiday cost will be minimal. However, if a booking is moved to a higher graded property, or to a more expensive period, the additional cost will be chargeable to the customer. We will not charge an admin fee for transferring bookings and any overpayment will be refunded to the customer.

Customers who wish to transfer their holiday to 2021, but don’t yet know the dates they would like for 2021, can rebook their holiday within twelve months of the start date of their original booking.

Since the last update, our home-based customer service team has been contacting all customers who have holidays booked up to 6 June 2020 as quickly as possible. This now applies to all bookings that complete by 4 July 2020 as well.

We understand customers will be very disappointed not to be able to take their holidays as booked during this time, but we have to follow UK Government guidance.

Our customer service team will be contacting all customers who have holidays due to complete by 4 July 2020 as quickly as possible. We will be doing this in date order from earliest date, so please be patient.

Our team are handling a very large volume of transfers and queries and we ask please that customers do not call us by phone, but by email: [email protected]. Response times could be up to 3 weeks.

Please be patient, take care and stay safe.

 


 

Update 08 April 2020

A reminder from FBM Holidays that ALL bookings up to 18 April 2020, and between 19 April up to 6 June 2020, are being transferred to later in the year or to 2021. We are also not taking any new bookings up to 6 June 2020.

**Update on Coronavirus/Covid-19 situation – Bookings for period 19 April up to 6 June 2020 to be transferred.**

The recent directive from UK government on the Coronavirus situation is that people should only leave their homes to buy essential groceries, exercise once a day, travel to work where ‘absolutely necessary’ or for any medical need. These restrictions were put in place from 23 March 2020.

FBM Holidays awaits further guidance from UK and Wales government on whether lockdown will be extended or relaxed – but we are having to consider the comments made by the Assistant Chief Medical Officer on Saturday 28 March, where restrictions lasting for six months were suggested. At best we are preparing for a relaxation of the lockdown, but continuing restrictions on travel, meetings, group sizes and activities. In effect that holidays may continue to be affected as at present for several months to come.

We therefore need to advise that customers who have bookings with FBM Holidays due to commence on or after 19 April and complete by 6 June 2020, will need to have their holiday transferred until later in the year, or to 2021.

Booking transfers will be made on a like for like basis where possible. In the majority of cases, we expect that the difference in holiday cost will be minimal. However, if a booking is moved to a higher graded property, or to a more expensive period, the additional cost will be chargeable to the customer. We will not charge an admin fee for transferring bookings and any overpayment will be refunded to the customer.

Customers who want to transfer their holiday to 2021, but don’t yet know the dates they would like for 2021 will be able to rebook their holiday within twelve months of the start date of their original booking.

Our customer service team will be contacting all customers who have holidays booked up to 6 June 2020 as quickly as possible.

We understand customers will be very disappointed not to be able to take their holidays as booked during this period, but we have to follow UK government advice.

Our team are handling a very large volume of transfers and queries and we ask please that customers do not call us by phone, but by email. Response times could be up to 3 weeks.

We ask our customers to please be patient, take care and stay safe.

 


 

Update 14 May 2020

We understand you may have questions about the Coronavirus (COVID-19) and what it means for any upcoming holiday plans.

Please make yourself aware of the current official health and government information and advice:

https://gov.wales/coronavirus

https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

https://www.gov.uk/coronavirus

Current Situation

Current Policy

Please note this information is subject to change.

 


 

FBM Holidays FAQ’s re Covid19 – moving dates and cancellations

 

** Update 19 October 2020**

First Minister for Wales, Mark Drakeford, has announced a full circuit break lockdown for Wales, commencing from 18:00 hours on Friday 23 October 2020 and ending on Monday morning (00.01 hours) 9 November 2020. This means you won’t be able to travel to Pembrokeshire during this time.

Can I move my holiday?

We don’t want you to miss out on your holiday and will do all we can to transfer your booking to a later date, either at the same property if possible, or to one that is equally suitable.

What if my new break is cheaper or more expensive?

If your new break is cheaper – we will refund the value of the difference. If the new break is more expensive, we will advise of the additional charge at the time of transferring the booking.

Can I cancel my break?

We will try and help transfer your break to a later date. If this is not possible for you, we can cancel for you.

Will I get a refund if I cancel my break? – 19/10/2020 Update.

In the event of Coronavirus/COVID-19:

For all other circumstances where Covid19 is not the reason for your needing to be transferred or cancelled, please refer to FBM Holidays Terms and Conditions.

What happens to my break if I need to self-isolate?

If you are in your own home when told to self-isolate, this means you need to stay where you are and not travel. You need to contact our customer service team and we will do all we can to try and help transfer your holiday to a later date. If this is not possible for you we can cancel your booking.

What happens if I need to self-isolate on holiday?

We recommend you continue monitoring all government and Public Health Wales guidance. If you have Coronavirus symptoms, you must contact the NHS and follow the online instructions. You must also please let our customer service team know immediately.

Most visitors will want to return home and it is recommended you self-isolate at your home in case you need to isolate for a more prolonged period of time.

We are travelling to Pembrokeshire but other areas of Wales are in lockdown – can we drive through those areas?

Between 18:00 hours Friday 23 October 2020 and 00:01 hours Monday 9 November 2020, Wales is under full circuit break lockdown. This means you need to stay at home and cannot travel to Pembrokeshire.

Can I speak to somebody about my concerns?

Our phone lines are still dealing with an exceptionally high volume of calls and it is taking longer than usual to deal with these.

If your booking is due to take place between Friday 23 October 2020 and Monday morning (00:01 hours) 9 November 2020, please do not call us, we are trying to deal with bookings queries on a priority basis at the moment. This means if your booking is for this coming weekend, you will be contacted first. If it’s for next weekend then you will be next and so on.

For queries or bookings after the next 2 weeks and for next year, please email us: [email protected]. In the heading/title of your email, please put your booking reference number and the dates of your holiday. This will help us prioritise which emails we need to respond to first.

If you wish to make a booking, please try first to book through our website. If you’re not able to do this, please email: [email protected]

I congratulate FBM Holidays and their staff for the thoroughly professional, courteous and friendly attitude through the very difficult period caused by the Coronavirus outbreak. Thank you for your great service.

Diane & Tom Coleman