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Privacy Policy

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Our Privacy Policy
This policy covers all users who register to use the FBM Holidays website. It is not necessary to register in order to gain access to the searching facilities of the site, but we may restrict access to certain areas as referred to in Principle 2 below. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply six principles, which you can read about below.

Principle 1 - Notice
During our registration process, we ask for personal information, which both identifies you and enables us to communicate with you. We also ask you for certain information in order to offer you our best attention.

We will use the information you provide only for the following purposes:

  • To send updates regarding the status of your booking.
  • To send you newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the content, design and layout of the FBM Holidays website and to facilitate knowledge management
  • To understand the interests and booking behaviour of our users
  • To perform other such general marketing and promotional activities focused on our products and services
  • This privacy policy only covers the FBM Holidays website at Other links within this site to other websites or framed third party sites within fbmholidays are not covered by this policy. We may continue to use your personal information for a period after you cease being a registered user.

    By completing the registration process, you accept the Terms and Conditions described and consent to our using your information accordingly.

    Principle 3 - Security
    We have taken appropriate measures to ensure that your personal information is not unlawfully processed. FBM Holidays uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. FBM Holidays treats data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company.

    Principle 4 - Cookies
    Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Some of these cookies are strictly necessary to enable you to move about the site and book your holiday.

    Generally, our cookies perform up to four different functions:

    1. Essential cookies
    These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like payment for accommodation, cannot be provided. Because some website features will not function without cookies of this type, they are designated as ‘strictly necessary’ and are exempted from the regulations which require your consent to place cookies on your device

    2. Performance Cookies
    These cookies allow us to collect information about how visitors use a website, for instance which pages visitors visit most often, and if they get error messages from web pages. These cookies don’t record information that personally identifies a visitor. All information these cookies record is aggregated and anonymous. It is only used to improve how a website works. By using the FBM Holidays website you agree we may place these types of cookies on your device, unless you have disabled them.

    3. Functionality Cookies
    These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, personalised features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies record may be anonymised and they cannot track your browsing activity on other websites. By using the FBM Holidays website you agree we may place these types of cookies on your device, unless you have disabled them.

    We use these technologies to do things like:

    • Make FBM Holidays easier or faster to use;
    • Deliver, understand and improve advertising;
    • To monitor and understand the use of our products and services;
    • Cookies settings - If you don't want to receive certain categories of cookies on the FBM Holidays website, you can opt-out of them, by changing your cookie settings via your browser; your browser help function will tell you how or visit Although most functions will work on the FBM Holidays site without cookies, you will lose some features and functions.

      FBM uses the following cookies to help maintain functionality and understand and improve advertising.

      Google analytics – this is used to collate data to improve our understanding of your usage of our website;

      AddThis - This button spreads content across the Web making it easy for visitors to bookmark and share with other people. Provides statistics about bookmarking and sharing activity of users, and helps visitors create buzz for sites to increase popularity and ranking.

      Twitter - This Button is a service used to communicate and stay connected through the exchange of quick, frequent online and mobile messages. People write short updates, often called "Tweets" of 140 characters or fewer. These messages are dynamically posted to a Twitter profile or a blog

      GeoPlugin - This resource enables geolocation technology to the web pages.

      Principle 5 – Minors
      The fbmholidays website is not intended for children and we ask that no one under the age of 18 submits personal information to us or uses the site without supervision of a parent or guardian.

      Principle 6 - Deletion of your Personal Data
      We are unable to delete your FBM Holidays account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a booking transaction, a brochure request, or some other interaction with fbmholidays via our Customer Services team or our online tools). This is because we may need to access historical information for business reporting purposes.

      If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

      Customer Services,
      FBM Holidays,
      Slate House,
      St Julian Street,
      SA70 7AS

      Telephone: - 01834 844565

      Changes to this policy

      If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.