Frequently Asked Questions
We go to great lengths to take care of every detail - all you have to do is turn up and enjoy your break!
What are my terms and conditions of booking?
When you make a booking you enter into a legal contract with the owner of the holiday property. To read our booking conditions, please click HERE
How soon can we enter the property?
On every confirmation letter the takeover time is clearly stated, you must not enter the property before that time to allow the cleaners to complete their work. For the majority of Coast & Country Collection properties, and unless otherwise stated, takeover time is normally 3.00pm on Saturday and our professional teams work very hard to ensure that your property is thoroughly cleaned, checked and ready for your arrival. However, please bear in mind that in the main holiday season, with so many departures and arrivals on the same day, delays can sometimes occur despite our very best efforts, and it makes sense to defer your takeover time until a little later in the day if you are able to do so. This applies particularly to properties in Tenby and Saundersfoot. Your help and understanding is much appreciated.
What time must we leave the property?
All our properties must be vacated by 10am on the day of departure.
How do we dispose of rubbish?
Every property should have notes on days of rubbish collection. Please contact this office if they are missing from your property.
Pets and No Pets accommodation.
In properties which allow pets, please note that the property owners respectfully request that you provide suitable bedding and do not allow animals on beds, sofas and other soft furnishings. Also important is the fact that during off-season periods, many properties - particularly farmhouses - are private residencies with their own live-in dogs, cats and other pets. So if you specifically require no-pets accommodation, please make this absolutely clear at the time of booking and we'll verify the position with regard to the individual property you wish to rent.
Where can I park?
Tenby parking restrictions and high-season pedestrianisation scheme. The reason for Tenby's reputation and popularity as the premier seaside resort in Wales is its unique combination of charm, character and location: a small medieval walled town perched on a rocky headland and boasting three fabulous award-winning beaches, an extremely picturesque harbour, interesting shops and a wealth of nearby family attractions and activities. The streets within the town walls are narrow and compact and for several weeks of the high season are effectively closed to day-time traffic.
Most street parking outside the town walls is restricted to resident and visitor permit holders, but there are four large car parks within easy walking distance of the town centre, shops and beaches, and each offers weekly parking tickets at very reasonable cost. A convenient and popular park-and-ride bus scheme also operates throughout the main summer holiday season.
Visitor permits cost £20.00 per 7 days and are available through Pembrokeshire County Council. They require up to 10 days notice in order to process these and to ensure you receive the permit before you leave on your holiday. A copy of your booking confirmation and your vehicle details will be required. To check if your property is in a street where you can apply for a parking permit, please check HERE.
For information about visitor permits, contact Pembrokeshire County Council at: Visitor Permits or phone: 01437 764551.
If you used the automated phone system which was available in 2012 at the multi-storey and North Beach car parks, Pembrokeshire County Council advise this system is no longer available. You can still purchase a weekly ticket at these 2 car parks, but coins are required at the machines in the car parks. The multi storey car park is £3.00 a day from March 1st, 2017 to October 31st, 2017 and £18.00 per week. In Winter months, from November 1st to March 1st, it is £1.00 per day or £6.00 per week. The seasonal charges for the North Beach, Salterns and the Green car parks are £3.00 a day or £18.00 per week. There is also parking at the Rectory car park near South Beach and the Five Arches car park just outside the town walls. Being private parking, these 2 locations are more expensive than the council car parks.
A weekly pass for council long stay car parks throughout the county is available. For more details, contact Pembrokeshire County Council directly.
If you are a Blue Badge holder, please refer to your Blue Badge book for regulations pertaining to disabled parking, as rules may vary between counties. A Visitor permit may still be required. For more information, please contact Pembrokeshire County Council at the numbers/email address noted above.
PLEASE NOTE:Tenby Town is pedestrianised from Saturday, July 10th, 2017 through Sunday, September 10th, 2017. Vehicular access is restricted between the hours of 11:00am and 5:30pm each day. Therefore, you may be unable to drive to our office in Tenby or to your property if it is located within the Town Walls between the above hours. For current information, please visit the County Council website.
Are linen and towels provided at all properties?
All cottages provide linen in the rental price. Beds are be made up for 4 & 5 star properties. Towels or towel hire are provided for 4 Star properties, 5 Star properties must provide towels. Where towels are provided, they must not be removed from the property and you must remember to bring your own beach towels. Cot linen is not provided Towel hire (Tenby and Saundersfoot areas only). Towels are either provided or available to hire. Towels and tea towels are not provided nor is cot linen. If you are staying in one of our Tenby or Saundersfoot properties we do offer the option of towel hire. For further details call:- Classic Cleaning Services on 07890176841 or email firstname.lastname@example.org
Are cots and high-chairs provided?
If your property does not provide a cot/high-chair/stair gate, these can be rented from Holiday Hire in Tenby. Please call or email Steve at least 2 weeks before your holiday commencement date to arrange. Tel: 07497 765 110. Email: email@example.com.
Are gas and electric charges included in the price of the holiday?
If there are any extra charges for Gas and Electricity, or perhaps logs and coal for open fires and log burners, this will be marked in the description of each individual property for your attention, otherwise these are included in the price of your holiday.
What if I have problems in my holiday accommodation?
At FBM Holidays we do everything possible to ensure you have an enjoyable stay, but occasionally things do go wrong. If a problem occurs you should, in the first instance, contact the owner/caretaker who is responsible for the management and maintenance of the property. Any assistance provided by FBM Holidays in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as an Agent. Any problem must be reported immediately, as you will appreciate that complaints made after your occupancy cannot be entertained.
What are your Christmas opening times?
The office will be closed Christmas Eve, Christmas Day, Boxing Day, New Year's Eve and New Year’s Day.
Booking your FBM holiday.
Use the online booking service now to select your Coast & Country Collection holiday property (more than 350 to choose from) and check out availability and other up-to-the-minute information including money-saving special offers. Or call the FBM Holidays hotline (9am to 5pm) on 01834 844565.
Can I make a priority booking for next year?
Before returning home, an increasing number of FBM holidaymakers decide to book the same property for the following year - and all you have to do to secure it (subject to availability, of course) is pay the full deposit within six days of your arrival. You can do this online or through the bookings hotline. Priority bookings do not apply to short breaks.
What if we need to cancel our holiday?
All cancellations must be notified immediately by telephone and then confirmed in writing within 48 hours. See section 18 of our Booking Terms and Conditions for full details.
FBM HOLIDAYS are delighted to announce that in their ever-increasing search to make matters easier and more convenient for our customers, Google mapping has been introduced to the FBM Holidays website. Now customers can not only see the area where their holiday accommodation is, but can also find attractions, theme parks, beaches and local sites nearby and also have the facility to map the easiest route from home to the door of their holiday accommodation. This will certainly add to our mutual customers' enjoyment of their holiday. FBM Holidays are always striving to introduce new and innovative ideas to their West Wales web and are constantly upgrading and refining the FBM Holidays website in order to make booking a holiday in Pembrokeshire as simple as reading a newspaper.