This is a fantastic property, spacious, spotlessly clean with a huge roof terrace with stunning views of the harbour, north beach and surrounding coastline. The terrace provided a royal box view of the impressive summer firework display held every Sunday during the summer. So why 3 stars? the toilet on the floor for the living area did not work and took 4 days to repair. The biggest problem is the rubbish or what to do with it. There is no wheelie bin and rubbish is collected once a fortnight on a Monday morning. There is a huge problem with seagulls as they will tear open bags of rubbish to look for food so no bags can be put outside only on rubbish collection day.
It is therefore necessary to store the rubbish in the apartment which becomes rather a lot when you have 11 people living in the apartment. The guidance given to remove rubbish is to take it 11 miles away to a rubbish and recycling centre. This is not acceptable,and not what one expects from a property advertised as 5 Stars, an outside bin to put rubbish in should be provided.
FBM Holidays response
Thank you for your review of Tiffany House. We're delighted you liked it so much. We agree it is a lovely property and that terrace is amazing. We're sorry it took a few days to fix the toilet. Normally, when called, a plumber will come out within 24 hours and usually the same day, so I can only guess perhaps a part was needed. The rubbish situation in Tenby is problematic, we know. Collecting rubbish every 2 weeks on a Monday does not make any sense whatsoever. We have contacted the council several times about this, but cannot influence them. We have passed on your suggestion about bins to the owner. However, even with bins, it still would be awkward, as customers don't want to arrive and dispose of the previous customer's rubbish. We have suggested to any customer who does find the rubbish collection problematic, that they, as tourists, contact the Pembrokeshire council and say how this impacts on their holiday. The nearest refuse centre is about 3 miles away and we agree this too, isn't ideal. Carol
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