The Hirer must be over 18 years of age and be a member of the party occupying the Property. The names of all those who will be occupying the property during the period of booking must be specified on the Booking Form, except that of children or infants. The Hirer certifies that he/she is authorised to agree to the terms and conditions on behalf of all persons in the party, including any who may be substituted or added at a later date. The Hirer agrees to take responsibility for the party occupying the property.
We reserve the right to confirm ages of any and all party members. Whereby information relating to children or infants is deemed as a requirement, no specific ages will be requested and only confirmation of conformity to a specific property owner’s terms and conditions of use will be requested.
The hiring contract is made between the person making the booking (the ‘Hirer’) and the holiday-home Owner (the ‘Owner’) of the Holiday Property for which the booking is made (the ‘Property’), and incorporates the conditions set out below. FBM Holidays acts as the letting agent (the ‘Agent’) on behalf of the Owner, and acts as stakeholder for deposits.
All payments are subject to our policies and in accordance with channel allowances. Please refer to the details of payment for the channel you are booking with.
Unless expressly agreed in advance by the Agent, no group bookings (four or more adult party members) are accepted where all party members are less than 25 years of age. No group bookings are accepted where all members are of the same sex, unless the group consists of members of the same family across a number of generations. The Owner and the Agent reserve the right to refuse access to the property without compensation where no agreement has been given in advance. The Hirer’s right to occupy the property may be forfeited without compensation, or an additional charge levied, if:
a. More people or guests than those specified on the Booking Form and/or the number the Property accommodates, attempt to take up occupation
b. Overnight guests are entertained without the Owner’s express permission.
c. Any activity is undertaken which may cause damage, noise or disturbance.
d. Any party member is found smoking in a non-smoking property.
e. The Agent reserves the right to decline bookings from large single sex parties e.g. Hen & Stag parties.
We reserve the right to request information regarding party make-up prior to the holiday commencement and cancel in any instances where we are not satisfied with our findings, should the Hirer be in breach of any of the above terms.
In regards to cancellation, for a 50% refund of accommodation fees, cancellation must be made 60 full days prior to arrival date.
If the guest cancels less than 60 days in advance, no refund is applicable except in certain medical-related circumstances, details of which can be found in Clause 2.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Note: Service fees taken as part of the overall balance by the channel by which you are booking through is non-refundable. Only the balance paid to FBM Holidays is eligible for a refund under the proposed conditions.
Fully refunded cancellations can, in certain circumstances be granted, but only due to one of the following reasons:
a) Death, illness or injury of the Hirer or any other member of his party as listed on the Booking Form or close *relative (see definitions below):
This does not include:
i. Pre-existing medical conditions – any ongoing condition which has or will require medical treatment including consultation or advice within the last 12 months
ii. Travelling or acting against medical advice
iii. Awaiting results of tests or medical investigations
iv. Being on a hospital waiting list for treatment
v. Having received a terminal prognosis
vi. Pregnancy or giving birth when the expected date of birth is within two months of the holiday start date
vii. Posting away / abroad
*Spouse, partner, child, parent, parent in law, brother, sister or fiancé(e) – capped to an age limit of 70 years of age. No adjustment or consideration can be made for any non-party member over the age of 70 years old.
We will normally, but at our absolute discretion, refund up to the holiday rental you are liable to pay. The decision of FBM Holidays will be final in all cases.
If you do need to cancel your holiday please telephone FBM Holidays immediately and follow up by writing within 48 hours. Your request will need to be supported, in due course, by a doctor’s certificate (at the expense of the Hirer) or a death certificate, as appropriate. We are unable to entertain any request to cancel a holiday which is received after the holiday start date or where a medical certificate is not provided.