FBM, Working with the community

Why choose the FBM Holidays experience?

Because it adds up to unbeatable all-round value.

 All properties are graded by Visit Wales and as an accredited agency, FBM Holidays are also graded to ensure that the service given is the best possible. Our latest grading visit in April was extremely successful and FBM Holidays achieved 95%. Some of the comments from the inspector are reproduced below with the kind permission of Vist Wales.

'This is a very professionally run office helped by a strong team spirit where all are encouraged to contribute. The professional yet very friendly manner was witnessed from arrival to departure in all staff.'

'Technology has made the operation very efficient .......Thus it is not really surprising then that FBM are in the final three of the Western Mail E-commerce award in May.'

'Marketing and customer care are also very strong in the office with the sponsoring of the Tenby Blues Festival and the staffs' care of both the owners and the holidaymakers.'

'The VW grading is used to encourage owners to upgrade and there is a definite biennial internal grading system in use to ensure that the owners maintain the expected standards and the holidaymakers obtain the expected standards.'

At FBM Holidays, everyone in the team is Welcome Host trained by accredited Visit Wales instructors - your guarantee of friendly, helpful and efficient service at all time. And by using  our unrivalled experience, expertise and local knowledge we strive to ensure that in every way your holiday or short break is as enjoyable and memorable as we can possibly make it.

Stated very simply, we care more and try harder. After all, we want you to keep coming back, year after year Quality accommodation. Because you expect the best, we only choose the best. Every holiday property in our Coast & Country Collection is independently owned and in order to be included has had to satisfy all the requirements of our painstaking selection process.

Affordable. FBM Holidays cater for every taste and budget. Properties are graded from 3 to 5 stars (very good to exceptional) and range from garden flats and pine chalets to detached houses and luxury apartments, even houses in holidays villages such as Trewent Park in Freshwater East. And whatever your particular needs and preferences, very good value for money is all part of your great holiday package.

At your service. Open all year round, FBM Holidays is based in Julian Street, a stone's throw from Tenby's picturesque harbour. We welcome visitors during opening hours and our dedicated team is always ready to help in any way we can - from pointing you in the direction of local attractions and activities to advising on towel hire, cot hire and other services. You can also contact us by phone (01834 844565), fax (01834 844525) or email info@fbmholidays.co.uk

Online booking and up-to-date information - 24 hours a day, 7 days a week! It's all so easy with the dedicated FBM Holidays website. Just follow the links to find out more about the latest special offers, new additions to the Coast & Country Collection, attractions, activities and events, and holiday property availability.

To find the holiday property that meets all your needs, just look for these symbols when viewing individual property details.

• Parking
• Washing Machine
• Cot Supplied
• Countryside Location
• Sea/Water View
• No Smoking
• Suitable For Disabled
• Towel Hire
• Pets Welcome
• Short Breaks (from 3 to 6 nights)

Other Important FBM Holidays Information

FBM Holidays go to great lengths to take care of every detail - so all you have to do is turn up and enjoy your break!

Pets and no-pets accommodation. In properties which allow pets, please note that the property owners respectfully request that you provide suitable bedding and do not allow animals on beds, sofas and other soft furnishings. Also important is the fact that during off-season periods, many properties - particularly farmhouses - are private residencies with their own live-in dogs, cats and other pets. So if you specifically require no-pets accommodation, please make this absolutely clear at the time of booking and we'll verify the position with regard to the individual property you wish to rent.

Bed linen and towels. All Coast & Country Collection properties include bed linen, and if your holiday is for two weeks or longer the linen will be changed as long as you request it at the time of booking or on your booking form. Towels and tea towels are not provided unless otherwise stated in the property details.

Towel hire (Tenby and Saundersfoot areas only). Towels can be hired in advance, but please allow at least two weeks' notice. A deposit is required and you will need to collect the towels from (and return them to) Clean-Tech in Kilgetty. For full details call 01834 813827.

Cot and highchair hire (Tenby and Saundersfoot areas only). Cots and highchairs are available direct from Holiday & Nursery Hire, Thorney Park Farmhouse, Clayford Road, Wooden, Kilgetty. For full details call 01834 812909.

Takeover times. For the majority of Coast & Country Collection properties, and unless otherwise stated, takeover time is normally 3.00pm on Saturday and our professional teams work very hard to ensure that your property is thoroughly cleaned, checked and ready for your arrival. However, please bear in mind that in the main holiday season, with so many departures and arrivals on the same day, delays can sometimes occur despite our very best efforts, and it makes sense to defer your takeover time until a little later in the day if you are able to do so. This applies particularly to properties in Tenby and Saundersfoot. Your help and understanding is much appreciated.

Tenby parking restrictions and high-season pedestrianisation scheme. The reason for Tenby's reputation and popularity as the premier seaside resort in Wales is its unique combination of charm, character and location: a small medieval walled town perched on a rocky headland and boasting three fabulous award-winning beaches, an extremely picturesque harbour, interesting shops and a wealth of nearby family attractions and activities. The streets within the town walls are narrow and compact and for several weeks of the high season are effectively closed to day-time traffic. Most street parking outside the town walls is restricted to resident and visitor permit holders, but there are four large car parks within easy walking distance of the town centre, shops and beaches, and each offers weekly parking tickets at very reasonable cost. A convenient and popular park-and-ride bus scheme also operates throughout the main summer holiday season. For information about visitor permits, contact Pembrokeshire County Council on 01437 775412, fax 01437 775008 or email kelly.morris@pembrokeshire.gov.uk

And a note about creatures of the countryside! Occasionally, FBM holidaymakers who book a property in a countryside location are surprised to find that they're sharing it with 'locals' such as spiders, ants, snails and other small creatures. Each property is thoroughly cleaned before takeover, but while we cannot guarantee that pests of this nature will stay away, we will of course act if a major problem arises.

Booking your FBM holiday. Use the online booking service now to select your Coast & Country Collection holiday property (more than 350 to choose from) and check out availability and other up-to-the-minute information including money-saving special offers. Or call the FBM Holidays hotline (9am to 5pm) on 01834 844565.

Priority bookings. Before returning home, an increasing number of FBM holidaymakers decide to book the same property for the following year - and all you have to do to secure it (subject to availability, of course) is pay the full deposit within six days of your arrival. You can do this online or through the bookings hotline. Priority bookings do not apply to short breaks.

FBM HOLIDAYS are delighted to announce that in their ever-increasing search to make matters easier and more convenient for our customers, Google mapping has been introduced to the FBM Holidays website. Now customers can not only see the area where their holiday accommodation is, but can also find attractions, theme parks, beaches and local sites nearby and also have the facility to map the easiest route from home to the door of their holiday accommodation. This will certainly add to our mutual customers' enjoyment of their holiday. FBM Holidays are always striving to introduce new and innovative ideas to their West Wales web and are constantly upgrading and refining the FBM Holidays website in order to make booking a holiday in Pembrokeshire, Ceredigion, Carmarthenshire and The Gower as simple as reading a newspaper.

FBM Holidays were delighted and exhilarated to be short-listed as 1 of 3 finalists for the Western Mail Business Awards for Wales 2008, in the category, 'Excellence in e commerce' and will continue to live up to this prestigious recognition of all the efforts made by FBM Holidays on the internet to provide our customers, with not only the best in self-catering holiday accommodation, but also the ease to make bookings and view properties in this medium.

So why settle for just one kind of holiday? Book now with FBM Holidays and you can have it all!