What are my terms and conditions of booking?
When you make a booking you enter into a legal contract with the owner of the holiday property. To read our booking conditions, please click HERE
How soon can we enter the property?
On every confirmation letter the takeover time is clearly stated, you must not enter the property before that time to allow the cleaners to complete their work.
What time must we leave the property?
All our properties must be vacated by 10am on the day of departure.
How do we dispose of rubbish?
Every property should have notes on days of rubbish collection. Please contact this office if they are missing from your property.
Where can I park?
If a property has private parking, this will be indicated on the details. In all other cases you must make your own arrangements. In Pembrokeshire, during the summer months particularly, public parking spaces are at a premium. Please click here for more information.
What if we need to cancel our holiday?
All cancellations must be notified immediately by telephone and then confirmed in writing within 24 hours. If the cancellation is not for one of the reasons covered, by our cancellation policy as per our terms and conditions, the hirer remains responsible for the full rent. At the discretion of FBM Holidays it may be necessary to discount the price of a holiday to secure a booking. If following a cancellation we are able to re-let the property, then we will refund an amount equal to the rent we were able to receive by re-letting less an administration fee of £30.
Are linen and towels provided at all properties?
All cottages provide linen in the rental price. Beds are be made up for 4 & 5 star properties. Towels or towel hire are provided for 4 Star properties, 5 Star properties must provide towels. Where towels are provided, they must not be removed from the property and you must remember to bring your own beach towels. Cot linen is not provided
Is gas and electric included in the price of the holiday?
The majority of our properties do include fuel and power in the rental price. However, some may charge a supplement, have a coin meter or make a charge based on a meter reading at the end of your stay and some may charge extra for logs/coal provided for open fires and wood burning stoves. Where there is a charge for fuel, this will be made clear in the cottage description.
What if I have problems in my holiday accommodation?
At FBM Holidays we do everything possible to ensure you have an enjoyable stay, but occasionally things do go wrong. If a problem occurs you should, in the first instance, contact the owner/caretaker who is responsible for the management and maintenance of the property. Any assistance provided by FBM Holidays in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as an Agent. Any problem must be reported immediately, as you will appreciate that complaints made after your occupancy cannot be entertained.
What are your Christmas opening times?
The office will be open from 9am till 4pm on Christmas Eve and New Year's Eve. We are closed on Christmas Day, Boxing Day and New Years Day.